Custom Domain and "A"-type DNS record

Add your own domain to your sites and set up an "A"-type DNS record into your domain control panel or DNS management.

> Go to Site Settings from your site

> Go to the Publishing details section and choose the Custom domain option

> Add your domain address into the box and click on Save Settings.

> Go to your domain control panel where you bought your domain.
Go to DNS management of the domain you want to points to Heyluu servers.
Add an "A"-type DNS record with the following options:
Host: @
Points to the IP Address:
Automatic or Seconds: 14400
And click on Save.

> If you have other "A"-type DNS record, go to the settings of that record and delete it.

Just keep the "A"-type DNS record with the Value

> Make sure that the Nameservers are using the default nameservers.

> Make sure that the Forwarding of the DOMAIN and SUBDOMAIN is Not set up.

> Please go to the following website:
Add your domain name and make sure that your DNS is pointing properly to Heyluu servers with the following number:


If you need additional help to properly set up the "A"-type DNS record, please call your domain provider. This is beyond the scope of the help provided by Heyluu because the domain is hosted by another company that does not belong to

Please wait for the DNS Propagation (Usually takes 24 to 72 hours to propagate worldwide to fully start working).

What Is DNS Propagation?
In order to function on the web, every domain such as requires DNS or the Domain Name System. Every time you go to a website, you actually go to the IP address associated with it and, with the way how DNS works, there is no need to memorize this IP.

There are several types of DNS records that can be created for your domain and sometimes you may need to make changes to them. Due to the distributed nature of DNS records, any time such DNS changes are made (on any level), you need to wait for propagation to complete.

How long does it take for a DNS to propagate?
Name server changes usually take 24 to 72 hours to propagate worldwide to fully start working. This period, called propagation, is the projected length of time it takes for root name servers and cache records across the entire web to be updated with your website's DNS information.

Send an email to Heyluu Team.
Once you finish all the previous steps, send an email to Heyluu Team at with your custom domain address that you want to add with the following message:

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I already added my custom domain address into my Site Settings from my site.
I also added an "A"-type DNS record pointing to

Please, add the custom domain listed below:

Thank you.

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