You're having trouble creating your account or getting the confirmation email?
Here are some reasons:
Give it a little time
You may need to wait a few minutes for the email to make it. If you've waited a while already, it's time to check the next things listed here.
A service or system blocked the email
As you are likely well aware, email that you actually want to receive sometimes gets blocked accidentally. Here are some things that may help you find the blocked message:
If you haven’t already done so, check your spam or junk email folder.
If you (or the organization you work for) use a service that captures mail from new senders—Mimecast is an example of a service of this type—you will need to adjust the settings for the service to permit Heyluu to send you mail. (You may need to work with your IT department on this.)
You can find a complete list of domains that you’ll want to ensure are part of an allowlist in the article Issue: Email Not Received from Heyluu.
You accidentally typed the wrong email address when you signed up
Typos happen. If you mistyped your email address when you created your account, the confirmation message won’t make it to your inbox. To rule out this possibility, you can use the Password Reset page and try re-typing your correct email address.
If all goes as expected, a new email will be sent to the correct inbox enabling you to access the account (creating a password for your account is part of this process).
What to do next
If none of these steps work, please contact Heyluu Support and someone on the team will be more than happy to work with you to get you set up your account properly.
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Email Confirmation Issue?
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